Refund Policy
We offer a 3-day money-back guarantee on new software subscriptions purchased directly through our website. If you are not satisfied, you may request a full refund within 3 calendar days of purchase. Transaction charges will be deducted.
Eligibility
- Refunds apply to new subscriptions only (not renewals or meteorological data services).
- Requests must be made within 3 calendar days of purchase.
- Refunds are not provided due to user unfamiliarity. Lack of prior knowledge is not considered a product fault.
Refund Method
- Credit/debit card payments → Refunded to the same card.
- Other payment methods → Refunded via bank transfer. (International transfer fees apply.)
Exclusions
- Subscription renewals and meteorological data services are non-refundable.
- Purchases through resellers/third parties must follow their respective refund policies.
- Unauthorized or fraudulent transactions are not eligible.
Updates
Envitrans reserves the right to update this policy without prior notice. Please check this page regularly for the latest version.
Refund Policy FAQ
How long do I have to request a refund?
Refunds can be requested within 3 calendar days of purchase.
Are renewals or meteorological data refundable?
No. These services are excluded from the refund policy.
What if I don’t know how to use the software?
Lack of user knowledge is not a valid reason for refund. We offer documentation, support, and optional training.
Why only 3 days?
Our software is delivered digitally and usable immediately. The short window prevents misuse while allowing genuine refunds.
Important Notice
- Refunds are only available within 3 calendar days of purchase.
- Our software is a professional tool intended for trained users. Inability to operate it is not considered a fault.
- Renewals and meteorological data services are non-refundable.
By continuing with your purchase, you confirm that you have read and agreed to these terms.
Envitrans reserves the right to update this Agreement. Continued use after changes means acceptance.