Suppot

Authorised access

Remote access is provided only with the customer's explicit permission for the purpose of diagnosing, configuring or supporting Envitrans software and related technical issues.

Customer responsibility

The customer remains responsible for its computer, network, operating system, files and backups. Customers should close confidential applications and protect information that is not required for support before granting access.

Access duration

Remote access should remain active only for the duration reasonably required to provide the requested support.

Data and confidentiality

Envitrans will use remote access only for the agreed support purpose and will take reasonable steps to avoid accessing information unrelated to the support request.

Limitation of liability

To the maximum extent permitted by applicable law, Envitrans is not responsible for loss of data, interruption, configuration changes or other consequences arising from remote access, except where liability cannot lawfully be excluded.

Last updated: September 2026